Housecall Pro Customer Service – Home Service Proffessionals

Are you looking for Housecall Pro Customer Service?…Utilized by over 17,000 service businesses, in a wide range industries including heating and cooling, plumbing, and cleansing. But is it right for you? We are going to cover the most important things you need to consider before making your purchase, including pros and cons, pricing, and functions. If you’re already a consumer, tell us what you think about this option in the remarks below. And if you’re new here, hit the like and subscribe button to be alerted of our future product reviews.

Let’s get started. is a field service management service ideal for small to medium size organizations. It is competitively priced to solutions with similar functionality it Includes tools that assist organizations handle a high volume of recurring jobs And it includes several nice-to-have functions: a website home builder and email & postcard marketing tools. However, does not provide automated quote follow-ups, an online consumer website, or an open API.

In general, we recommend that most SMBs need to think about assessing. It is a competitive-priced item that uses a suite of functions that are sufficient for many small businesses. If you wish to check a solution comparable to, we suggest Jobber. If your service company has more than 10 team members, and you want to invest in a more sophisticated service, we advise ServiceTitan is a membership based service that costs $49 to $199 each month when billed annually. When billed monthly, and $65 to $229 per month.

Each plan limits the number of users you can include per account, and including extra users costs a month-to-month cost of $30 per user. It is organized into modules that display different reports and help keep important products like, open invoices and upcoming jobs, top of mind. This solution offers a “book now” button you can place on your business site or social media channels Clicking the button will send the customer to an online reservation form.

HousecallPro has actually assisted us take our service to the next level and makes dispatching, approximating, and bookkeeping a lot easier. I have actually used other competitive items in the past, however absolutely nothing has actually come close to the features of HousecallPro.

Pros
Catalog versatility, automated e-mails, quote approvals and invoicing, and dispatching to make certain everyone’s on the very same page.

Cons
The automated e-mails need to definitely be connected to job tags, but due to the fact that they’re connected to client tags, we have to add and eliminate them vigilantly if we have repeat consumers with multiple homes or various service requirements.

I wish the quote approval process was more of an eSignature process as opposed to any party just clicking a button.

You can add line products for services & materials, and attach relevant files. You can send quotes to your customers by text or e-mail. The message includes a link where your customer can examine the quote, and decline the service or accept.

You can likewise track the status of tasks and price quotes, and view their invoice history includes search and filtering tools to assist you sort and find clients efficiently. You can include tags to your consumers to assist arrange your customer list. Housecall Pro consists of a map view with GPS tracking, so your office personnel always understands where your field service technicians are situated.

If you grow from 5 to 6 workers look out – its time to move to another software company in my opinion. The rates plan enables as much as 5 staff members for 1 set cost. Bear in mind among those 5 employees is your workplace staff so you truly just get 4 field techs. , if you include the Sixth employee your HCP regular monthly price more than doubles the entire expense of the strategy.. There is now no longer a way to include 1 employee to their mid-tier strategy – you need to relocate to the high tier plan. You can purchase 2 of the mid tier plans for less than the cost of their high tier strategy – this is so ill-conceived! In 2015 we were able to include 1 additional worker for simply a set fee per worker which was extremely reasonable. WHen that employee quit we were pull back to 5 … so were uninformed that in June 2022 they made this change erasing the ability to include an incremental employee without having to jump to the next tier. I am gobsmacked by how wrong of relocation this was on their part. The entire point of this software application is helping you to grow your organization – however apparently as quickly as you do grow boy do they punish you for it!

In addition their search function for the “pricebook” leaves a lot to be wanted. If you enter a keyword like “flange” and you have numerous products with that keyword in the description you expect all of the items with that keyword to appear. It doesn’t. Only some do.

The mobile app is the primary manner in which field specialists engage with the platform. Field service technicians can use the mobile app to: gain access to client and job details, gather payments, produce quotes and invoices, get signatures helps you send invoices to your clients, and collect online payments. This is how a billing will appear in your customer’s inbox.

Billings include a link to an online payment portal. incorporates with Stripe to accept credit card payments. Here is a summary of the transaction charges connected with: Online payment portal transactions by customer: 2.99% Transactions manually entered through app or web browser: 3.49% Card reader deals: 2.59% Bank transfer (ACH): 1% permits you to create reports that evaluate your organization’ performance data. Reports are customizable. You can eliminate and include table columns to display the fields you want. There are different filtering alternatives to drill down into information you are looking for, and you can manage the report’s date variety. Overall, is a reasonably priced field service management solution perfect for SMBs. Housecall Pro Customer Service.

Housecall Pro Customer Service

I know there is a window of time as much as 4 hours, but it would be nice to let a customer know they are set up for a day without providing a time. I likewise do not see appointment suggestions for “big tasks” that are set for throughout the day and are potentially scheduled as much as six months ahead. Should be Set up, a one week tip and a one day pointer at a minimum

Must make your shortlist of software application you need to evaluate if your business has less than 10 team members. If you wish to compare with a similar option, have a look at our jobber videos If your service has more than 10 team members, you ought to think about evaluating more robust solutions, like ServiceTitan